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Refund and Cancellation Policy
Service Provider Identification:
Quotalogic Oy (Y-tunnus 3385013-2, VAT-ID/ALV: FI33850132), Ranta-Tampellan katu 11 A 29, 33180, TAMPERE, Finland.
1. General Principle
QuotaLogic offers a subscription-based software service. By subscribing, you gain access to our platform and its features for the duration of the paid period. In line with standard practices for SaaS services in the European Union, we offer limited refunds as outlined below.
2. Right to Cancel Within 14 Days (EU Consumers)
If you are a consumer located in the European Union, you have the right to cancel your subscription and request a full refund within 14 days of your initial subscription only if you have not yet started using the service. If you have already logged in and accessed any part of the platform, this right may no longer apply.
3. Monthly Subscriptions
Monthly subscriptions are non-refundable once the billing cycle has started. You may cancel your subscription at any time, and access to the service will remain active until the end of the current billing period. No partial refunds will be issued for unused time within the billing cycle.
4. Annual Subscriptions
Annual subscriptions can be cancelled within 14 days of purchase with a full refund, provided that the service has not been significantly used. After 14 days, refunds are not provided for annual plans, but you may cancel your auto-renewal at any time to avoid future charges.
5. How to Request a Refund
To request a refund or cancellation, please contact our support team at [email protected]. We aim to respond to all refund inquiries within 3 business days.
6. Chargebacks
Initiating a chargeback through your bank or payment provider without first contacting our support team may be considered a breach of this agreement. We reserve the right to suspend or terminate your account in such cases.
7. Exceptional Circumstances
We may, at our sole discretion, issue refunds outside the policy above in cases of demonstrable billing errors or extraordinary hardship. Such cases are reviewed individually.
8. Users Outside the European Union
For Users located outside the European Union, the refund policy follows the general rules outlined above for monthly and annual subscriptions. There is no guaranteed 14-day right of cancellation unless required by applicable local consumer protection laws. All refund requests are subject to review and may be granted at our sole discretion in accordance with Section 10.7 (Exceptional Circumstances).
This section duplicates a **#10 Refund and Cancellation Policy of Terms of Use **. The terms are identical and apply equally.